Simon Tomkins Coaching - Privacy Policy  

Introduction

This Privacy Policy outlines how Simon Tomkins Coaching ("we", "us", "our", or "the Company") collects, uses, and protects personal information from users who access our website at www.simontomkins-coaching.com (the "Site") or otherwise share personal information with us (collectively: "Users").


The responsible authority for data protection under the General Data Protection Regulation (GDPR) (EU 2016/679) and other applicable data protection laws is:


Simon Tomkins Coaching
60 St. Saviours Rise
Frampton Cotterell
Bristol
BS36 2SW
Email: simon@simontomkins-coaching.com
Phone: 07984 546223



Your Rights Under GDPR

As a user, you have the right to:


  • Access the personal information we hold about you
  • Request a copy of your personal information in a structured, machine-readable format
  • Request corrections to inaccurate or incomplete information
  • Request erasure of your personal data ("right to be forgotten")
  • Object to processing of your personal data in certain circumstances
  • Request restriction of processing under certain conditions
  • Lodge a complaint with a data protection authority if you believe your rights have been violated


If you wish to exercise any of these rights, please contact our Data Protection Officer (DPO) at simon@simontomkins-coaching.com.



Retention of Data

We retain personal information only as long as necessary to:


  • Provide our coaching services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies


Once data is no longer needed, we securely delete or anonymise it.



Legal Basis for Processing Data

We collect and process personal data based on the following legal grounds:


  • Contractual necessity – To provide coaching services to you
  • Legitimate interests – To manage and improve our business operations
  • Legal compliance – To meet legal and regulatory obligations
  • Consent – Where applicable, for email marketing or other voluntary interactions


By using our Site, you consent to the collection and use of your personal information as outlined in this Privacy Policy.



What Information Do We Collect?

We collect two types of information:


1. Non-Personal Information

This includes anonymous data such as:

  • Browser type and version
  • Operating system
  • Pages visited on our Site
  • General website usage statistics (no personally identifiable data is collected)


2. Personal Information

This includes:

  • Contact details: Name, email address, phone number, physical address
  • Coaching information: Notes from coaching sessions, goals, and progress
  • Payment information: Processed securely by third-party providers (we do not store full payment details)
  • Marketing preferences: If you subscribe to our emails, we store your consent and preferences



How We Collect Your Information

We collect information:

  • When you voluntarily provide it (e.g., booking a coaching session, subscribing to emails)
  • When you use our Site (e.g., cookies for basic functionality)
  • From third-party service providers (e.g., email marketing tools, payment processors)



Associate Coaches & Data Handling

Simon Tomkins Coaching works with associate coaches who help deliver coaching services. These coaches may have access to relevant client information only as necessary for providing coaching sessions.


All associate coaches:

  • Are bound by strict confidentiality agreements
  • Follow GDPR-compliant data protection policies
  • Do not retain or process data beyond coaching sessions


If you have concerns about data shared with an associate coach, please contact us.



How We Use Your Information

We use your information to:


  • Provide coaching services and respond to inquiries
  • Improve our services and website functionality
  • Send coaching-related updates and content (if you opt in)
  • Ensure compliance with legal obligations


We do not sell or rent personal data to third parties.



Data Sharing & Third-Party Services

We work with trusted third-party providers for essential business functions, including:


  • Website hosting and security – Hosted by IONOS which provides infrastructure for our Site. IONOS may process limited technical data to ensure website functionality.
  • Email marketing – Managed via ActiveCampaign, which stores and manages email subscriptions and marketing communications. You can unsubscribe at any time.
  • Payment processing – Payments are securely processed by Stripe and GoCardless. We do not store your full payment details; all transactions are handled through their secure systems.


All third-party providers comply with GDPR and data security standards.



Analytics & Site Tracking

We use Google Analytics to monitor general website performance, such as which pages are most visited. This data is anonymous and does not include personal identifiers.

We do not track IP addresses, store user browsing history, or collect data for personalised tracking.



Cookies & Tracking Technologies

Our Site uses cookies to improve functionality. By using our Site, you agree to the use of cookies, including:


  • Essential cookies – Required for the Site to function properly
  • Performance cookies – Help us understand overall website usage (anonymous)
  • Marketing cookies – Only used if you opt into email marketing


You can disable cookies via your browser settings, but this may impact site functionality.



International Data Transfers

Some third-party service providers may be based outside the UK/EU. If data is transferred internationally, we ensure:


  • Transfers only occur to countries with adequate data protection laws
  • Providers sign Standard Contractual Clauses (SCCs) for data security



Marketing & Communications

If you opt into marketing communications, we may send:


  • Coaching insights and resources
  • Special offers and event invitations
  • Updates about our services


You can unsubscribe at any time using the link in our emails or by contacting us.



Data Security

We use industry-standard security measures to protect your data, including:


  • Encrypted data storage
  • Secure third-party providers
  • Restricted access to sensitive information


If you suspect a data breach, contact us immediately at simon@simontomkins-coaching.com.



Third-Party Websites

Our Site may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.



How to Contact Us

For any data protection inquiries, please contact our Data Protection Officer (DPO) at:

Email: simon@simontomkins-coaching.com
Phone: 07984 546223



If you have concerns, you can also contact the UK Information Commissioner’s Office (ICO) or your local data protection authority.



Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our Site, and the latest revision date will be displayed.


Last Updated:20/02/2025